Frequently Asked Legal Questions
You can request account closure through the help centre or by emailing our legal team. We process deletion requests within 30 days and retain only records legally required for anti-fraud and tax compliance. Remaining balances are returned to your original payment method (DANA, OVO, GoPay or QRIS) after final verification.
Withdrawals are processed after identity verification and anti-fraud screening, which typically takes 24–48 hours. If your withdrawal is delayed or cancelled, our support team investigates the cause and provides a full explanation. You can appeal the decision through our formal dispute process within 14 days.
No. Your data is never sold. We share minimal information with payment processors, fraud detection services and customer support vendors only to deliver your account experience. Each partner signs a confidentiality agreement and cannot use your data for marketing purposes.
You must meet the legal age requirement where local law permits. During registration, you confirm your age and provide valid identification before your first withdrawal. Account closure is available immediately if you believe you do not meet the requirement.
We retain account records, payment history and verification documents for the period required by local law and anti-fraud standards, typically 5–7 years. Dormant accounts may be subject to data minimization after 2 years of inactivity. You can request review of your retention status at any time.
Yes. Submit a data access request via email to our legal team. We compile all personal data, account activity and transaction records and deliver them to you in a structured format within 30 days at no charge.
Contact our support team immediately through live chat or email. We freeze the account, investigate the activity, reverse fraudulent transactions where verified, and help you reset your security details. File a formal incident report so we log the event for future protection.
